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Customer Success Manager

Omi
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Who are we?
Omi is a software platform that enables brands to easily transform their products into photorealistic 3D models, insert them into 3D templates, and generate high-quality visuals and augmented reality content, all in just a few minutes, without any technical skills, and at an affordable cost.

Why this role?
Help build Omi’s foundation
As a full-time Customer Success Manager working closely with our users, you’ll have a significant impact on shaping the support infrastructure and customer experience at Omi.

Work with unique technology
Omi harnesses the power of top-tier rendering engines to create the most powerful and efficient 3D marketing technology of the past (or next) decade. Let’s achieve that goal together.

Join us at a magical moment
We’ve just secured funding and are now entering a key phase of finding product–market fit while accelerating our technological development. This opens up a wide range of opportunities, and you’ll be joining at the perfect time to help shape our future growth.

Your responsibilities
1. Support the Customer Experience team:

  • Assist in the 3D Process alongside the Customer Success team and 3D team
  • Contribute to the creation of Help Center content (videos, training articles, etc.)
  • Communicate with clients on operational topics and ensure smooth project follow-up
  • Handle and grow your own client portfolio with renewal and upsells

2. Assist with customer support:

  • Partner with the 3D and product teams to ensure perfect execution of client projects
  • Guide clients on best practices for content production with Omi
  • Anticipate client needs and proactively address potential risks to retention
  • Contribute to shaping Customer Success processes, playbooks, and best practices

3. Customer support & enablement

  • Deliver fast onboarding and tailored training sessions to clients
  • Support clients with their requests and ensure quick, effective solutions
  • Represent the voice of the customer internally, influencing product and feature development


Profile we’re looking for:

  • Native English speaker
  • Based in NYC or the surrounding area
  • Bachelor's degree
  • Organized, detail-oriented, and reliable
  • Strong communicator with a customer-first mindset
  • First experience in a client-facing role (customer support, sales, onboarding, account management, etc.)
  • Comfortable working in a fast-paced, startup environment