Outreach Educator - Tabling Committee Lead

Job Summary:

Outreach Educators support the activities of the Off-Campus Resource Center (OCRC) by:

• Serving as first point of contact for in-person, phone, and email support
• Supporting students navigating off-campus living through rental support and commuter services
• Leading a focus area committee – Tabling
• Promote OCRC at on-campus events and present to large audiences during New Student Orientation

Essential Functions of the Job:

Primary Duties:

• Provide exceptional customer support for students, landlords, etc. via walk-ins, phone calls, and emails
• Participate in specialized committee work
  • One of the following:
    • Tabling
• Coordinate off-campus follow-ups with students who live off campus
• Support event staffing and program planning in alignment with mission and learning outcomes of OCRC

Committee Duties:

• Tabling Committee
  • Identifying high-traffic campus spots (e.g., UWM Union and residence hall lobbies) and reserving tabling spaces through campus event reservation systems.
  • Creating shift schedules for upcoming tabling dates.
  • Maintaining, organizing, and restocking physical supplies, including banners, flyers, informational handouts, and promotional swag.
  • Designing and assembling an engaging table layout and display to draw student interest and clearly communicate key messaging.

Additional Duties: 

• Support sponsorship solicitation efforts via calling and email campaigns
• Actively participate in one-on-one meetings and team meetings
• Special projects and other duties as assigned

Qualifications & Education Requirements: 

• UWM Student enrolled in a minimum of 3 credits and maintain a 2.5 or higher semester and cumulative GPA
• Must be able to prioritize this job if holding more than one employment position, school is only exception.
• Utilize Adobe and Office 365 programs (Microsoft Word, Excel, Sharepoint, Onedrive, Onenote, Teams, etc.)
• Ability to multitask, interpret, and utilize a constant, large amount of information in a fast-paced environment.

Preferred Qualifications & Skills: 

• Live off-campus near UWM’s Kenwood campus and have renting experience or commute to campus
• Eligible for Federal Work Study
• Experience with customer service
• Possess excellent written and interpersonal communications skills
• Ability and interest in taking initiative and independently solve problems within the scope role
• Ability to maintain effective working relationships with other campus departments and external constituents
• Strong organizational skills and the ability to exercise discretion and maintain confidentiality
• Ability to interpret and utilize a constant, large amount of information in fast-paced environment
• Be energetic, possess a strong work ethic, be self-motivated, reliable, empathetic, and have a strong desire to help their fellow students, co-workers, and other customers

Physical Requirements:

• Ability to move around the office, sit or stand for extended periods, and navigate the workspace.
• Occasional lifting or carrying of small parcels, packages, and other items. 
• Ability to operate office equipment, such as a computer and printer.
• Ability to communicate effectively over the phone, via email, and in-person.

Working Conditions and Environmental Factors:

• Indoor office setting (90%) with occasional events happening in indoor and outdoor campus spaces (10%).

Panther Edge Competencies

• Critical Thinking: As a first point of contact for students who are navigating complex housing situations, Outreach Educators must learn to analyze information in real time and identify possible solutions to their problems.
• Communication: Outreach Educators learn to communicate with landlords, community members, and students through email, phone, and in-person conversations. 
• Collaboration: As a small office, Outreach Educators learn to work collectively as a team to navigate everyday situations and coordinate large events.
• Equity and Inclusion: Outreach Educators learn to interact with and advocate for people from a variety of cultures, socioeconomic statuses, and lived experiences. 
• Professionalism: Outreach Educators are expected to represent the office with integrity, respect, and authenticity. There are multiple opportunities to grow in this skill through office presentations and events.
• Community Engagement: Through everyday interactions and large events, Outreach Educators will interact with community members and assist with programming that is aimed at increasing community engagement and civic duty.
• Leadership: Through focused committee work, Outreach Educators have the opportunity to take initiative and shape the direction of the office and team.
• Self-Reflective Lifelong Learning: Working at the intersection of student life and community reality clarifies the vital importance of social safety nets. This role transforms awareness into a lifelong inquiry into how we can better bridge the gaps in equity, wellness, and resource accessibility.