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Housing Ambassador

UWM On-Campus Employment Office
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University Housing’s Housing Ambassador’s (HA) are responsible for providing administrative support for the main housing office, in the following functional ways: provide high quality customer service, office reception, answering phones, appointment scheduling and administrative tasks. The Housing Ambassador role also supports campus recruitment events, assists in tabling and/or presentations and may provide housing tours to prospective students and their families. 

 

Essential Functions:

  • Perform and verify data entry into StarRez, Panther Access to Web Services (PAWS), Guestpass, and Maxient   
  • Assist with management and updates of behavior and conduct cases for students at the University of Wisconsin-Milwaukee  
  • Assist with tracking of conduct related behaviors including but not limited to confiscated items, key-ins, and type-ins.   
  • Assist with appointment scheduling related to behavior, financial appeals, or general requests.   
  • Provide exceptional customer service to current and prospective customers related to University Housing contracting and residential policies.   
  • Abide by FERPA to ensure confidentiality of student data and compliance with FERPA policies   

 

Qualifications:

  • Flexible schedule and ability to work during office hours Monday through Friday, 8:00am-4:30pm  
  • Have one academic year of live-in experience in the residence halls at UWM.   
  • Maintain a cumulative 2.0 GPA.   
  • Demonstrate qualities of leadership, responsibility, and maturity.   
  • Previous housing, administrative duties, and general accounting experience preferred.   
  • Retain (at minimum) part-time status (6 credits/semester) as a student at UWM.  
  • Working knowledge of Microsoft Office (e.g. Word, Excel). 

 

Panther Edge:

  • ​​Critical Thinking 
  • ​​Communication 
  • Professionalism 
  • ​​Tech Savviness 
  • ​​Self-Reflective Lifelong Learning 

Communication- The Housing Ambassador position involves answering phones and emails for current and perspective residents. They must be able to communicate well through multiple methods of communication 

Professionalism- Housing Ambassadors are the face of the Housing department since they are the first person people see when walking into the Housing office. They must have great customer service capabilities.