This student position is responsible for accurately processing all cash collections from University departments, student payments, and fee payments. This position requires only limited supervision while demonstrating professionalism, providing excellent customer service, and serving as a model representative for the Department and Division.
The student must help ensure the security and confidentiality of customer records and information; protect against any anticipated threats or hazards to the security or integrity of such records; and aid in protecting against unauthorized access to, or use of, such records or information that could result in substantial harm or inconvenience to any customer.
GOALS AND WORKER ACTIVITIES
A. Provision of Window Service & Collection.
1. Collection and processing of student tuition/fees, department deposits, and other miscellaneous collections.
2. Accurately prepare receipts and tuition/fee reimbursement statements as requested.
3. Analyze, research, and respond to varied inquiries/requests from students, faculty/staff, parents of students, or vendors, in a timely fashion within department, University, State, and Federal guidelines and policies, especially Federal Educational Rights and Privacy Act (FERPA). Refer and direct requester(s) to proper person or office, as necessary.
4. Properly distribute excess funds checks to students.
5. Properly distribute Civil Service payroll checks.
6. Analyze and accurately process incoming wire transfer payments and Graduate School invoices.
7. Accurately enter payment transactions into Shared Financial System.
B. Daily Verifying and Balancing.
1. Daily reconcile cash, coin, checks, and debit card transactions collected with receipts issued using established methodologies.
2. Accurately count and audit department deposits, contacting campus departments regarding any discrepancies.
C. Additional Duties.
1. Answer telephone, open mail, filing and make copies of Financial Aid-related checks. Forward telephone calls
and mail to proper recipients, as necessary.
2. Perform other duties as assigned by supervisor.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
1. Oral and written communication skills.
2. Ability to manage multiple tasks and priorities.
3. Knowledge of the various methods of tuition payments including:
a. Deferred payment and University Credit Agreement.
b. Third party bill-to authorizations.
c. Payroll deduction processing.
4. Knowledge of laws and rules pertaining to checks, drafts and endorsements.
5. Knowledge of Federal and State agency rules and regulations and University policy.
6. Knowledge of University work rules.
7. Knowledge of telephone etiquette.
8. Ability to operate personal computer and 10-key calculator.
9. Ability to communicate effectively with faculty, staff, students, and the general public.
10. Ability to perform repetitive motions associated with keyboarding required for data entry and receipt writing.
11. Must be dependable.
12. Demonstrates superb customer service and professionalism.