Help Desk Technical Trainer
Summary:
The Help Desk Student Trainer is responsible for creation and administration of technical training classes for student employees in both the UWM Help Desk and the CTS IT Organization. Responsibilities include working with various teams to develop and conduct technical training.
Qualifications & Expectations:
· They must possess knowledge and the skills necessary to teach technical courses, as well as demonstrate a strong desire to perform these tasks.
· The employee should be comfortable with public speaking and able to work in both a team-based and an independent environment
· They must demonstrate efficient time management and strong leadership skills by taking initiative to begin, develop, and complete short- and long-term projects.
· They must possess the ability to learn new technical concepts quickly and should have intermediate to advanced knowledge of resources available to solve technology problems.
· They must abide by all CTS work rules/practices specifically outlined but not limited to the UWM Student Employee Handbook, Supervisor Handbook (if applicable) and handbooks and/or rules outlined by their department.
Job Functions include but are not limited to:
· General duties:
o Creation and updating of training courses.
o Conduct training courses as assigned.
o Assist in the classroom as assigned.
o Attend and participate in required meetings.
o Shadow new Help Desk Consultants.
o Act as a resource within the department as needed
This may include:
§ Assist with questions in Teams chat.
§ Working as a consultant, when needed.
- Professional Development
- Maintain familiarity with current technology used in the University and supported by CTS.
- Maintain familiarity and increase knowledge on adult learning principles.