North Central HIDTA - Service Desk Technician
NORTH CENTAL HIDTA SERVICE DESK
Description:
The High Intensity Drug Trafficking Areas (HIDTA) program enhances and coordinates drug control efforts among local, state, and federal law enforcement agencies. The program provides agencies with coordination, equipment, technology, and additional resources to combat drug trafficking and its harmful consequences in critical regions of the United States, including Milwaukee, WI.
Job Duties:
This position provides first level information technology (IT) and administrative support to about 110 users. Specifically, this involves providing first level computer application troubleshooting, assisting users with password resets, troubleshooting printing issues, and assisting with Microsoft Office related questions.
In addition, the position welcomes and assists visitors, processes incoming and outgoing mail and deliveries, and assists on miscellaneous administrative projects.
Basic computer and Microsoft Office knowledge preferred. Strong customer service focus in required. Employment will require a criminal background check.
Compensation Details/Other Benefits:
Hourly: $9.50 per hour
Part Time
Classification:
Student Hourly
Hours & Work location:
The work location is off campus downtown near the central Milwaukee Public Library.
15 hours per week, year round, during the hours of
Monday - Friday 7:30am-4:30pm
Closed on official UWM holidays