Outdoor Pursuits Customer Service Rep/ Trip Leader

All Outdoor Pursuits student staff work as BOTH a Customer Service Representative and a Trip Leader with the option to be trained as a Bike Mechanic.

· Must have successfully completed all Staff Training requirements

· Must be able to work 4-8 hours per week of recurring, scheduled shifts

· Must also be serving as a Trip Leader and Bike Mechanic (optional)

· Must have current CPR/ First Aid certification or obtain through UREC within the first semester of employment

· Serve students by helping them register for trips/activities

· Serve students by renting outdoor equipment and providing usage/ care instructions

· Organize, inspect, clean, and maintain rental equipment

· Receive bikes from patrons and log using our intake system

· Assist with marketing efforts including tabling, promotional events, and distribution of marketing materials

· Provide excellent customer service to patrons and represent Outdoor Pursuits in a positive manner

· Work diligently on projects and assigned tasks

· Use any spare time to collaborate with co trip leader on planning and prep for upcoming trips

· Must have successfully completed all Trip Leader Training requirements

· Presence and full participation are mandatory for May, August, October, and January training dates

· Must demonstrate competency during training in stand-up paddle boarding, surfing, urban biking, mountain biking, car camping, hiking, longboarding, and canoeing to lead activity specific trips

· Must be able to lead at least four individual day trips and one weekend trip per semester

· Must also be serving as a Customer Service Representative and Bike Mechanic (optional)

· Actively plan, prepare, and facilitate trips and activities with co leader(s)

· Manage and mitigate risks by assessing accident potential before and during events

· Schedule and hold pre-trip meetings for any trip lasting two days or more in duration

· Plan and manage all aspects of assigned trips including transportation, risk management, equipment, meal preparation, and educational lessons/ facilitation

· Meet with Program Director and co-trip leader(s) one week before assigned trip to present risk management plan and detailed itinerary

· Receive post trip feedback from participants on different aspects of the trip and overall job performance

· Debrief trips with Program Director and staff team during weekly staff meetings

· Encouraged to pursue a Wilderness First Aid or Wilderness First Responder certification