Pay For Print Support Technician
Pay for Print Support Technician
Summary:
The Pay for Print Support Technician serves the UWM campus community by acting as a primary contact for Wepa printer kiosk issues and printing support. The person is responsible for answering a variety of questions about printing as well as general questions about the Wepa Print Away system. Clients may include students, faculty, staff, and the general public. The Pay for Print Support staff assists clients primarily in the Golda Meir Library, Campus Computer Labs, as well as other locations where Wepa printer kiosks are located around campus. This position operates under general supervision.
Qualifications & Expectations:
· The Pay for Print Support staff demonstrates excellent written and verbal communication skills.
· The person displays a positive attitude and a keen desire to help clients.
· The person is expected to work well in a team environment as well as independently.
· The person is expected to learn Wepa printer kiosk functionality and be able to learn related technical and troubleshooting concepts.
· The person must be able to lift 50-pound boxes of paper on a regular basis.
Job Functions include but are not limited to:
- Monitor the Wepa printer kiosk status page throughout the workday.
- Troubleshoot Wepa printing issues in the Golda Meir Library, Campus Computer Labs, and elsewhere on campus.
- Escalate issues to Wepa Support and Help Desk permanent staff when necessary.
- Log all client contacts, troubleshooting steps, and resolutions using the incident management software.
· Follow up on previously logged incidents to ensure that resolutions are provided to clients in a timely manner.
- Deliver paper, toner, and other consumables to Wepa printer kiosk locations around campus.
- Refill paper trays and replace printer toner and other consumables when needed.
· Assist other Help Desk and CTS (Campus Technology Support) student staff when needed.
· Maintain a clean work environment while on duty.
- Other duties as assigned.
Position Level:
Level 2 (Intermediate)
Minimum Class Required:
Technical training as mandated by Help Desk and CTS management.
Hours:
A minimum of 10 hours per week is required. Evening and/or weekend availability is desired.
Work Area:
- Golda Meir Library
Reports to:
Help Desk permanent staff
Evaluation by:
Help Desk permanent staff
Mentor:
Help Desk permanent staff
Additional Information:
It is the responsibility of this position and individual, as a University of Wisconsin Milwaukee employee, to ensure the security and confidentiality of customer records and information; protect against any anticipated threats or hazards to the security or integrity of such records; and protect against unauthorized access to or use of such records or information that could result in substantial harm or inconvenience to any customer.
Last Updated: 7/11/2021