Student Communications & Outreach Assistant
This position is only for Undergraduate students - Master's students are not eligible and will automatically be declined.
POSITION SUMMARY
Position Overview: Our mission is to support a collaborative approach to recruitment, enrollment, and retention through the highest levels of service, accurate communication, and intentional engagement with students and their families as we welcome them to the UWM community.
We therefore strive for excellence in the following areas, and will:
- Provide excellent and welcoming customer service and make each student and their family members feel valued and understood
- Provide resources and timely follow-up as needed by working collaboratively with staff across campus
- Convey accurate and up-to-date information with a holistic approach to assisting each individual, answering all their questions, and meeting their needs
- Increase awareness of all that UWM and the Milwaukee community have to offer to students and their families by acting as ambassadors of the university
- Minimize barriers to ensure the opportunity for students to pursue higher education by making their transition to UWM efficient, easy, and exciting
- Support a meaningful connection between new students and the UWM campus community by leaving a positive and knowledgeable impression
ESSENTIAL DUTIES
The Student Communications & Outreach Assistant position is dual-functioning. The two primary functional areas are:
- Answering incoming phone calls on behalf of the Office of Undergraduate Admissions (OUA).
- Engaging in outgoing phone call initiatives that play a critical role in relaying information to prospective students regarding a variety of deadlines, next steps, and programming information.
The Call Center seeks a self-motivated, organized, and energetic individual with superior customer service skills who takes pride in representing UWM and the OUA. We desire to employ individuals who are eager to learn and engage with the larger campus community, who take ownership of problem-solving on behalf of students and families, and who are adaptable and flexible to new directives, procedures, and policies.
QUALIFICATIONS
Essential Qualifications
- Must be a current, full-time UWM student
- Must attend all mandatory training dates
- Ideally able to commit to at least 15 hours per week and be flexible with scheduling week to week
- Superior communication skills
- Capacity to work independently with a fast-paced workflow
Preferred Qualifications
- Evidence of exemplary customer service skills in person, over the phone, and through email correspondence
- Excellent organizational, time management, and problem-solving skills
- Familiarity with Microsoft Office programs (Word, Excel, Teams etc.), and Google Docs
- Experience with campus database software is a plus (PAWS, Admissions Portal, Slate)
- Familiarity with navigating the UWM website
- FERPA Training
- Previous or current involvement on UWM campus (e.g., demonstrated UWM campus knowledge)
- Previous experience or interest in gaining knowledge of a call center environment