Union - Navigator (Front Desk Assistant) - Student Involvement
Student Involvement Navigator
POSITION DESCRIPTION
Student Involvement (SI) Navigators provide student-to-student support at the Student Involvement Front Desk. It is their job to manage the inflow of questions, navigate problems and ideas from students and connect them to applicable resources, staff and processes. This position provides essential administrative support and facilitates business and reception services while serving as the initial point of contact for students, staff, and visitors.
- Located in the Union Room 355
- Part-time (10+ hours per week. Minimum of 9 hours per week)
- Wage is $8.50 per hour with regularly scheduled increases based on performance
- Starting date will be late August. We would like to begin training before fall semester begins.
Primary Duties include:
- Support over 300 student organizations and individual students: coordinating sign-ups, confirmations and information-sharing.
- In collaboration with Assistant Director of student organizations, implement the student organization annual fall renewal registration process. This includes collection of information and submissions (such as inventory reports, office access lists, etc.) and verification of officer and members enrollment.
- Provide staff support by arranging meetings and scheduling appointments, compose correspondence, and gather/compile data to create reports.
- Provide oversight of the student organization inventory/surplus management function of Student Involvement. Troubleshoot database discrepancies and missing items when needed.
Student Organization Support
- Review incoming organization forms to ensure accuracy and completeness.
- Verify, update & correct profile information in data systems.
- Communicate with students, oral & written.
- Demonstrate how to navigate the Presence system: in-office, via email interactions, and over the telephone/virtually.
- Update and maintain student organization databases.
- Distribute the required documentation into current filing system.
Reception & Clerical
- Serve as primary receptionist, greeting, directing and assisting students & visitors.
- Present a positive, professional image while ensuring exceptional customer service.
- Receive incoming calls; answer questions, convey messages to staff and transfer calls to correct staff.
- Schedule appointments with students for professional staff
- General clerical duties including, but not limited to: data entry, word processing, updating files and calendars, photocopying, faxing, scanning, mailing, mail merges, generating reports and filing.
- Maintain reception area materials for events and organizations.
- Sort and distribute incoming mail and sign for incoming packages.
- Run daily campus errands.
Other Misc. Duties
- Staff department table at various campus events as assigned (New/Transfer Student Orientation, Go Milwaukee, Involvement Fair, etc.)
- Help with various departmental/campus events (Fall Welcome, CAB sponsored events, Involvement Fair, etc.)
- Other duties as assigned.
QUALIFICATIONS
Minimum Requirements:
- Must be a currently enrolled UW-Milwaukee student with a 2.75 GPA or higher.
- Candidates must demonstrate a high level of responsibility, the ability to work independently, an appreciation for confidentiality and security of sensitive information and a strong commitment to diversity and customer service.
- Knowledge of and/or willingness to learn the operations and services of student activities and student organizations.
- Ability to communicate in a clear, courteous, and professional manner.
- This position is an in-person role. Navigators may work with customers in a virtual environment; however, the Navigator does work primarily on-site.
- We are requesting students who can make a minimum 2-year commitment to this position.
Preferred Skills and Abilities
- Proficient, working knowledge of Microsoft Office.
- Experience in a customer service position.
- Experience working in an office setting.
- Outlook 365 experience
- Attention to detail.
- Ability to solve problems independently.
- Ability to present oneself effectively in a professional, respectable and friendly manner when communicating with diverse customers, supervisors, co-workers, and other student staff.
- Ability to maintain a positive attitude when learning new skills and working with challenging customers.
WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS
Office environment with exposure to low-level noise and chemicals related to operation of equipment such as copiers, computers, and printers.
EQUIPMENT USED TO PERFORM ESSENTIAL FUNCTIONS
Personal computers, laser printers, copy machines, fax machines, label makers, shredders, telephones, and calculators.