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University Housing Security and Service Desk

Residence Hall Security and/or Service Desk


  • The Service Desks are 24/7 365 operations and staff rotate working evenings, weekends and holidays
  • Responsible for assisting customers, answering phones, processing student check-in/out (including key control), sorting and distributing mail and packages, inventory supplies, selling supplies, assisting with emergency situations, swiping in residents/guest, documenting incidents, confronting residents and guests.
  • Demonstrate qualities of leadership, responsibility and have excellent customer service, organizational, and problem solving skills.
  • Requires basic computer skills (Outlook365, D2L, Microsoft Excel and Word).
  • Physically able to respond to emergency situations.
  • Ability to make ethical decisions and maintain professional integrity.
  • Ability to confront policy violations and security matters.
  • Ability to act independently, with little to no supervision and perform a variety of tasks including answering phones.
  •  Ability to take notes while confronting policy violations and then accurately submit incident reports.
  • Ability to have extensive contact with residents which consists of a diverse population of traditional and non-traditional students, alumni, affiliated and non-affiliated guest and interns
  • Knowledgeable of city and campus information.