Student Communications & Outreach Assistant

POSITION SUMMARY  

Position Overview: Our mission is to support a collaborative approach to recruitment, enrollment, and retention through the highest levels of service, accurate communication, and intentional engagement with students and their families as we welcome them to the UWM community.   

We therefore strive for excellence in the following areas, and will:  

Provide excellent and welcoming customer service and make each student and their family members feel valued and understood   

Provide resources and timely follow-up as needed by working collaboratively with staff across campus   

Convey accurate and up-to-date information with a holistic approach to assisting each individual, answering all their questions, and meeting their needs  

Increase awareness of all that UWM and the Milwaukee community have to offer to students and their families by acting as ambassadors of the university   

Minimize barriers to ensure the opportunity for students to pursue higher education by making their transition to UWM efficient, easy, and exciting   

Support a meaningful connection between new students and the UWM campus community by leaving a positive and knowledgeable impression  

Coordinate Student Employees with daily tasks and scheduling that fit their academic and personal needs. 

Resolving conflicts for Student Employees with meaningful solutions and wellbeing of the student and the office in mind 

Advocating Student Employees’ thoughts, ideas, and any concerns to Professional Staff and other Student Employees 

Collaborate with Professional Staff with team building and policy enforcement 

ESSENTIAL DUTIES  

The Student Lead Communications & Outreach Assistant position is multi-functioning. The primary functional areas are:  

Coordinate schedules for student employees in the Call Center 

Assimilate new employees into the OUA Call Center 

Report trends and issues prospective students are facing to Professional Staff 

Assisting Call Center Staff in challenging calls 

Advocating for both Student Employees and Professional Staff 

The Call Center seeks a self-motivated, organized, and energetic individual with superior customer service skills who takes pride in representing UWM and the OUA. We desire to employ individuals who are eager to learn and engage with the larger campus community, who take ownership of problem-solving on behalf of students and families, and who are adaptable and flexible to new directives, procedures, and policies.  

QUALIFICATIONS  

Essential Qualifications  

Must be a current, full-time UWM student  

Must attend all mandatory training dates  

Ideally able to commit to at least 15 hours per week and be flexible with scheduling week to week  

Superior communication, organization, and critical problem-solving skills 

Capacity to work independently with a fast-paced workflow  

Preferred Qualifications  

Evidence of exemplary customer service skills in person, over the phone, and through email correspondence  

Excellent organizational, time management, and problem-solving skills  

Familiarity with Microsoft Office programs (Word, Excel, Teams etc.), and Google Docs  

Experience with campus database software is a plus (PAWS, Admissions Portal, Slate)  

Familiarity with navigating the UWM website  

FERPA Training  

Previous or current involvement on UWM campus (e.g., demonstrated UWM campus knowledge)   

Previous experience or interest in gaining knowledge of a call center environment