Outreach Educator

Job Description:

Outreach Educators support the activities of the Off-Campus Resource Center through the coordination of the Preferred Tenant Program, follow-ups, rental education campaigns, and events. 

Schedule Notes: 15 hour/week during Fall & Spring semesters and 25 hour/week during summer & UWinteriM.

Primary Job Duties:                                                                                                                 

• Provide exceptional customer support for students, landlords, etc. via walk-ins, phone calls, and emails
• Participate in specialized committee work
  • One of the following:
    • Social Media & Marketing
    • Mass Communication & Data Tracking
    • Programming: Large Events & Tabling
• Coordinate and maintain the Preferred Tenant Program Canvas course
• Collaborate with Marketing Specialists to implement rental education campaigns
• Coordinate tabling and presentations promoting off-campus services on campus
• Coordinate off-campus follow-ups with students who live off campus
• Support event staffing and program planning in alignment with mission and learning outcomes of OCRC

Additional Duties: 

• Support sponsorship solicitation efforts via calling and email campaigns
• Actively participate in one-on-one meetings and team meetings
• Special projects and other duties as assigned

Qualifications & Education Requirements: 

• UWM Student enrolled in a minimum of 3 credits and maintain a 2.5 or higher semester and cumulative GPA
• Must be able to prioritize this job if holding more than one employment position, school is only exception.
• Utilize Adobe and Office 365 programs (Microsoft Word, Excel, Sharepoint, Onedrive, Onenote, Teams, etc.)
• Ability to multitask, interpret, and utilize a constant, large amount of information in a fast-paced environment.

Preferred Qualifications & Skills: 

• Live off-campus near UWM’s Kenwood campus and have renting experience or complete the Preferred Tenant Program
• Eligible for Federal Work Study
• Experience or skillset working with one or more of the following: marketing, event planning, data collection
• Experience with customer service
• Possess excellent written and interpersonal communications skills
• Ability and interest in taking initiative and independently solve problems within the scope role
• Ability to maintain effective working relationships with other campus departments and external constituents
• Strong organizational skills and the ability to exercise discretion and maintain confidentiality
• Ability to interpret and utilize a constant, large amount of information in fast-paced environment
• Be energetic, possess a strong work ethic, be self-motivated, reliable, empathetic, and have a strong desire to help their fellow students, co-workers, and other customers